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Professional
negligence claims Disputes

Contact your local Civil and Commercial mediator

The Internet age has created a new class of workers, knowledge workers, who largely work without direct supervision.

While collaboration and social media tools make it possible for knowledge workers to work both independently and collaboratively, management is rarely aware of internal conflicts thanks to greater autonomy.

Unfortunately, conflicts and concerns among knowledge workers affect productivity and could put companies at risk.

Appointing a lawyer to serve as an impartial mediator is one solution to resolve professional negligence claims

The Need for a Mediator

Since knowledge workers generally do not work under direct supervision, conflicts between collaborators or even senior managers can adversely impact performance and affect morale. Supervisors are no longer in the loop, and therefore cannot report issues to higher ups. Poor decisions could result, leading to potential liabilities for the company. Since supervisors are no longer able to assess conflict directly, knowledge workers are now responsible for reporting issues on their own.

Workers are often reluctant to report concerns to human resources or senior managers. In fact, some of their concerns could even be directed at those to whom they report. That’s where an impartial mediator comes into play. The ombudsman serves as a mediator who can intervene or inform the board of directors of potential issues. Confidentiality is key as it allows workers to discuss their concerns that they might normally keep to themselves.

The Role of the court

Court should be avoided and the local court service will always suggest mediation first.

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